FAQ

Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?

We process all orders within 24–72 hours of purchase. You'll receive a confirmation email once your order is on its way.

How long will delivery take?

Depending on your location, delivery typically takes 6–15 business days. Please note that delivery times may vary due to carrier delays or high-demand periods.

Do you offer order tracking?

Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Do you ship across the United States?

Yes, we ship to all 50 states. International shipping availability may vary — contact us for details.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return. Items must be unused, in their original condition, and in original packaging.

How do I start a return?

Simply email us at support@pawspronto.com with your order number and reason for return. We'll send you a return shipping label and instructions.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 10 business days back to your original payment method.

What items cannot be returned?

For hygiene and safety reasons, certain items such as opened grooming products or personalized items may not be eligible for return. Please contact us if you have questions about a specific product.

Products

Are your products safe for pets?

Absolutely. We carefully select products that meet safety standards for pets. If you have concerns about a specific product, feel free to reach out and we'll be happy to help.

What types of products do you carry?

Paws Pronto carries a wide range of pet products including toys, beds, grooming supplies, feeding accessories, carriers, and apparel — everything your furry friend needs!